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Warranty Policy

All products sold by Brotherhood IT Shop (bhits.com.bd) are genuine and come with the warranty provided by the manufacturer or its authorised distributor in Bangladesh. The warranty period of each product is shown on the product page and printed on your invoice.

What the Warranty Covers

  • Manufacturing defects that appear during normal use within the warranty period.
  • Defective parts are repaired or replaced according to the manufacturer's decision. A full product replacement is not guaranteed.
  • If the same model is no longer available, the manufacturer or distributor may offer an equivalent model or an adjusted value after depreciation.

Typical Warranty Periods

  • Laptops: usually 1 to 3 years depending on the brand; laptop battery and adapter usually 1 year.
  • Processors, motherboards, RAM, SSDs, graphics cards: usually 1 to 3 years, some brands offer longer or lifetime warranty.
  • Monitors: usually 1 to 3 years. A dead-pixel claim normally needs three or more visible dead pixels, following the brand's policy.
  • Accessories such as keyboards, mice, headphones and cables: from service-only to 1 year.

"Lifetime warranty" means warranty service for as long as the product is being manufactured and supported by the brand, not the lifetime of the customer.

What the Warranty Does Not Cover

  • Physical damage: broken, cracked, bent, scratched or dented products.
  • Liquid damage, burns, fire, lightning, power surge or use with unstable electricity.
  • Rust, fungus or corrosion, and broken, bent or missing pins on processors, motherboards and connectors.
  • Serial number, warranty sticker or seal that is removed, torn, altered or unreadable.
  • Products repaired, modified or opened by anyone other than an authorised service centre.
  • Software problems, viruses, operating system installation, drivers, or settings.
  • Loss of data. Please back up all data before handing over any product; we are not responsible for data loss during service.
  • Consumable parts and normal wear, unless the brand says otherwise.

How to Claim Warranty

  1. Call us at +8801757389527   +8801723143216 or email shop@brotherhoodit.com with your invoice number and the problem.
  2. Bring the product with its original box, accessories and invoice to our office at 91/C, Road 7/A, Dhanmondi, Dhaka-1209. Customers outside Dhaka can send it by courier after talking to us; courier charges are paid by the customer.
  3. We inspect the product and send it to the authorised service centre if needed.
  4. We inform you when the product is ready and arrange its return to you.

Service Time

Warranty service time is decided by the manufacturer or distributor. Most claims are completed within 7 to 15 working days, but some can take up to 30 to 45 days when parts must be imported. We keep you updated throughout.

Paid Service

Products outside warranty, or faults not covered by warranty, can be repaired at a charge. We will always tell you the cost and take your approval before any paid work.