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Return & Refund Policy

We want you to be happy with every purchase from Brotherhood IT Shop (bhits.com.bd). This policy explains when a product can be replaced, returned or refunded.

Check Before You Accept

  • Check the parcel in front of the delivery person. If the box is broken, wet, opened or looks like a different product, do not accept it and call us right away.
  • If you buy from our office, please check the product in front of our staff before leaving.
  • Record an unboxing video when you open the product; it is needed to verify claims for missing parts, wrong items or physical damage.

When You Can Get a Replacement

Report the problem to +8801757389527   +8801723143216 within 24 hours of receiving the product if:

  • The product is dead on arrival or has a manufacturing defect.
  • You received a wrong product, model or colour.
  • A part or accessory listed for the product is missing.
  • The product was physically damaged during delivery (with unboxing video).

The product must be unscratched and returned with its original box, packaging, accessories, manuals, free gifts and invoice. Our technicians will inspect it, and once the fault is confirmed we will replace it with the same product or, if it is out of stock, an equivalent product or a refund.

When a Product Cannot Be Returned

  • Change of mind, or the product is no longer needed, after it was delivered in good condition.
  • The product is not compatible with your device or setup, when the listed specifications were correct.
  • The product has been used, installed, scratched, or its box or seal is damaged.
  • Serial number or warranty sticker is removed or damaged.
  • Software, license keys, digital products, and opened consumables such as ink, toner and cartridges.
  • Pre-order and special-order products.
  • Problems reported after 24 hours of delivery; these are handled under the manufacturer's warranty.

Refunds

  • A refund is given when an ordered product is unavailable, an order is cancelled before dispatch, or a replacement is not possible.
  • Approved refunds are processed within 7 to 10 working days to the original payment method (bKash, Nagad or bank).
  • Mobile banking or payment gateway charges are non-refundable and may be deducted. Any cashback received during payment will also be deducted.
  • Delivery charges are refunded only if the return is due to our mistake (wrong or defective product).

Replacement Delivery Charge

  • If the return is due to our error (wrong, defective or damaged product), we cover the delivery cost of the replacement.
  • For any other exchange that we approve, the customer pays the delivery charges both ways.

Warranty After 24 Hours

Faults that appear after the replacement period are covered by the manufacturer's warranty. Bring or send the product with its box and invoice to our office and we will handle the claim with the authorised service centre. See our Warranty Policy for details.