Privacy Policy

Brotherhood IT Solutions ("we", "us") operates the online shop bhits.com.bd. We respect your privacy. This policy explains what information we collect, how we use it and the choices you have.

Information We Collect

Information you give us: name, phone number, email address, delivery and billing address, and order details when you register, place an order, contact us or subscribe to updates.
Payment information: the payment method and transaction ID (for example of a bKash, Nagad or bank payment). We do not store your card numbers, PINs or mobile banking passwords.
Technical information: IP address, browser and device type, pages visited and time spent, collected automatically through server logs and cookies.

How We Use Your Information

To process, confirm, deliver and support your orders, including warranty and return requests.
To contact you about your order by phone, SMS, WhatsApp or email.
To manage your account and keep a record of your purchases and invoices.
To improve our website, product range and customer service.
To send offers and updates, only where you have agreed; you can opt out at any time.
To prevent fraud and meet our legal and tax obligations.

Sharing Your Information

We do not sell or rent your personal information. We share only what is necessary with:

Delivery and courier partners, to deliver your order (name, phone and address).
Payment providers and banks, to verify payments.
Manufacturers or authorised service centres, when needed for a warranty claim.
Government or law-enforcement authorities, when required by the laws of Bangladesh.

Cookies

We use cookies to keep you logged in, remember your cart and currency, and understand how visitors use our website.
We may use analytics and advertising tools such as Google Analytics, Google Ads or Meta Pixel, which may set their own cookies to measure visits and show relevant ads.
You can block or delete cookies in your browser settings, but some features such as the cart and login may stop working.

Data Security

Our website uses an SSL (HTTPS) connection to encrypt data between your browser and our server.
Access to customer data is limited to staff who need it to handle orders and support.
No online system is 100% secure. Please use a strong, unique password for your account and never share your OTP or password with anyone, including people claiming to be from Brotherhood IT.

Data Retention

We keep order and invoice records for as long as needed for warranty, accounting and legal purposes. You may ask us to delete your account; records that we are legally required to keep will be retained.

Your Rights

View and update your account information at any time from My Account.
Ask us for a copy of the personal information we hold about you, or ask us to correct or delete it.
Unsubscribe from promotional messages using the link in the message or by contacting us.

Children

Our services are not intended for children under 18. We do not knowingly collect personal information from children.

Third-Party Links

Our website may link to manufacturer or other external websites. We are not responsible for their content or privacy practices.

Changes to This Policy

We may update this privacy policy from time to time. Changes take effect when they are published on this page.

Contact Us

For any privacy question or request, contact Brotherhood IT Solutions, 91/C, Road 7/A, Dhanmondi, Dhaka-1209 · Phone +8801757389527 +8801723143216 · Email shop@brotherhoodit.com.