Delivery Information
Brotherhood IT Shop (bhits.com.bd) delivers genuine laptops, desktop PCs, components, monitors, networking products and gadgets to customers all over Bangladesh. Please read the delivery terms below before placing an order.
Delivery Coverage
- Inside Dhaka city: home or office delivery by our own delivery team or a partner courier.
- Outside Dhaka: delivery to every district of Bangladesh through trusted courier services (e.g. Sundarban, SA Paribahan, Steadfast, Pathao or RedX), either to your address or to the nearest courier branch.
- Office pickup: orders are normally not available for pickup from our office. In special situations, pickup may be arranged only after discussion with and approval from our team.
Delivery Time
| Location | Estimated delivery time |
|---|---|
| Inside Dhaka city | 1 to 3 working days |
| Outside Dhaka (district towns) | 2 to 5 working days |
| Remote / upazila areas | 3 to 7 working days |
Delivery time is counted from order confirmation. Pre-order and upcoming products, bulk orders, public holidays, hartal, natural disasters or courier delays may extend the time. Our team will call you if your order is delayed.
Delivery Charge
- Inside Dhaka city, a standard delivery charge of Tk 100 applies.
- Outside Dhaka, the courier charge depends on the size and weight of the product and is confirmed by our team before dispatch.
- Large or heavy items (desktop PCs, UPS, printers, large monitors, servers, racks) may carry an additional handling charge.
- Any gate, parking or entry fee charged by a residential or restricted area has to be paid by the customer.
- The final delivery charge is always shown or informed to you before the order is confirmed.
Payment and Order Confirmation
- Cash on Delivery (COD) is not available. Every order, inside or outside Dhaka, is paid in advance.
- Advance payment can be made by bKash or Nagad (Send Money: +8801711091016), or bank transfer. Enter the Transaction ID at checkout when you place the order.
- Orders are processed only after confirmation by phone call and email. If we cannot reach you within 48 hours, the order may be cancelled.
Receiving Your Order
- Please check that the box is sealed and undamaged before accepting it from the delivery person or courier. Do not accept a parcel that is broken, wet or visibly tampered with; refuse it and call us immediately.
- We recommend recording a continuous unboxing video when you open the package. It makes any claim for a missing item, wrong item or physical damage much faster.
- Any problem with the delivered product must be reported to us within 24 hours of receiving it. See our Return & Refund Policy for details.
- Keep the invoice, box and all accessories; they are required for returns and warranty claims.
Stock and Pricing
- Product prices and stock can change without notice because they follow the market and the supplier.
- If an ordered product becomes unavailable, we will offer you an equivalent product or a full refund of any amount you have paid.
- If a clearly wrong price is shown because of a technical error, we may cancel that order and refund any payment in full.
Need Help?
Call +8801757389527 +8801723143216 or email shop@brotherhoodit.com for any delivery question.